In my previous post I talked about your responsibilities to your employees, which includes holding frequent one-on-ones with them. Today I will discuss how you can make your sessions with your employees as effective as possible. I believe one of the most important things we must do as leaders is to mentor our direct reports […]
Whether you are a business owner, or you work for a company in a leadership position you have responsibilities to your employees. This may sound overly obvious. However, during my leadership years in corporate America, as well as my time working as a consultant, I have been astounded by the number of leaders who don’t […]
The one constant you can always count on in the world is change and resisting it will do nothing but cause stress and an inability to progress. In the world of business, we must learn to adapt to the ever-changing landscape or risk losing our business. The most expensive 6 words used in business are, […]
You don’t know what we know. That is not to say you don’t know the same things as us or have the same skills we do. Maybe we do share some of the same knowledge and skill sets. But, what I mean is, you cannot know what it is that we know until you talk […]
We write a lot about customer service because as Chief Operational Officers we train on, and document customer service policies, for our clients. When we work with our clients on servicing their customer base we always make sure that the service that the customers receive is consistent no matter the size or type of client. […]
In my corporate years I was primarily a leader in the call center (customer service) department for large health insurance plans. We were the Rodney Dangerfield of work units; we never got any respect. I’m not talking about a lack of respect from our customers when I say this. I’m talking about other departments. You […]
Over the last week or so, I have been writing about the things all businesses owners should have or do to be successful in their business. Now, I’m going to do a recap so that you have all the information in one place. We started out talking about the need for a CRM. I believe […]
Welcome to the 5th and final post about things you need to successfully run your business. In today’s post we are going to discuss sharing information (news) and staying in touch with your network. Staying in-touch with your clients, prospects and referrals is critical to your success. Sharing information is key to building a […]
Welcome to the 4th of our 5-part blog series about what you need in order to successfully run your business. One of the reasons business owners hire Your Remote COO is because they don’t have time to properly run their business. People we have worked with for years have told us they don’t have time […]
Welcome to part 3 of the 5-part series about what you need to successfully run your business. In this post, I am going to talk about the professional services that you need to hire from day one to get your business off the ground and keep it successfully running. What are professional services? Wikipedia […]
